Refund Policy

Customer Care & Refund Policy – Flower Shop Kuwait

FlowerShopKuwait.com is proudly owned and operated by Nisha Flowers, a trusted name in Kuwait’s floral industry for over a decade. We take the utmost care in preparing every bouquet to ensure it arrives fresh, beautiful, and exactly as requested.

If something isn’t right, our friendly customer care team is just a message away and always ready to go the extra mile to make things right. Please direct all queries to Nisha Flowers Customer Service, and we’ll do our best to resolve your concern as soon as possible.

If your flowers arrive damaged, wilted, or incorrect, please attach a clear photo with your inquiry. Our team will review the issue and respond within 24 hours.
If a refund is approved, please note it may take up to seven working days to reflect in your account.

Due to the perishable nature of flowers, especially in Kuwait’s hot climate, please contact us within two days of receiving your order so we can address your concern promptly.

Important Notes:

• No returns or change-of-mind requests can be accepted due to the short life span of fresh-cut flowers.

• All confirmed orders are final and cannot be cancelled once processed.

• In some cases, we may need to substitute flowers based on seasonal availability. Our expert florists will always select premium-quality alternatives and notify you of any significant substitutions.

• Discount Codes: Customers must apply valid discount codes before checkout. Nisha Flowers will not issue refunds if a discount code is not used during the purchase.

For any issues regarding refunds, substitutions, or product quality, please contact our customer care team via flowershopkuwait.com — we’re always happy to help and ensure your satisfaction.